How to Stop Sabotaging Your CS Career (And Start Getting Promoted)
Feb 25, 2025
CLICK PLAY TO LEARN HOW TO STOP SABOTAGING YOUR CUSTOMER SUCCESS CAREER:
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Here’s what you can expect from this episode:
Would you believe me if I told you that you might be sabotaging your own customer success career? This is a topic that truly keeps me up at night, watching talented customer success managers unknowingly hold themselves back. That’s why I am excited to share this episode with you.
In this episode, I'll explain how you could be unintentionally stalling your customer success career growth. I'll debunk the four biggest myths that keep CSMs stuck, guide you through a quick self-assessment to identify these mistakes and show you exactly how to correct them.
Whether you are currently eyeing your next promotion or you just want to make sure you're not accidentally sabotaging your own growth, this episode is packed with valuable insights. You'll learn exactly what separates those who get promoted from those who spend years waiting for a promotion.
Topics covered on how to stop sabotaging your customer success career:
- Why focusing solely on KPIs won’t lead to a promotion
- Why waiting for "the right time" to discuss career goals is harmful
- Discover if you're guilty of any career-sabotaging actions by taking a quick self-assessment
- The difference between being a high-impact contributor versus just being good at your job and how you can become a high-impact contributor
- How to build a business case to create leverage for career growth opportunities
Resources Mentioned:
- Learn how to stand out and get interviews in today's crowded job market. Watch my FREE Training: How I Help My Clients Stand Out & Get Interviews
- Want to know how to SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews? Watch my FREE Training: Nail Your Customer Success Interviews
- Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me
Connect with Carly:
- Connect with me on LinkedIn
- Email me at [email protected]
Related Episodes:
- Episode 53: 9 Easy ways to make a bigger impact in your customer success job
- Episode 44: Career Killers in Customer Success: 3 Silent Threats You Need to Know About
- Episode 39: From Invisible to Indispensable: A CSM's Guide to Impressing Leadership
More about Customer Success Career Coach:
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.
