How Top CSMs Nail Customer Value

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Here’s what you can expect from this episode:

How do top CSMs nail customer value? While I usually focus on helping my clients with job seeking, I am also passionate about helping CSMs exceed in their careers. So, in the episode, I am going to give you a masterclass on how to keep customers engaged and uncover what they really care about.

I dive deep into three critical skills every CSM needs: balancing your own priorities with your customers', mastering customer discovery, and using that crucial information to maintain engagement and value-centric communication. 

This episode is packed with actionable insights whether you're a career newbie or a seasoned principal CSM. So tune in and learn how to nail customer value.

Topics covered on how top CSMs nail customer value:

• How to overcome the challenge of balancing your Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) with your customers' needs
• Why discovery is not a one-time event but an ongoing process
• How to avoid common pitfalls like treating discovery as a standalone event, asking closed-ended questions, and engaging in "box-checking" discovery
• Learn a valuable technique to keep customer value at the forefront of all interactions

Resources Mentioned:

• Learn how to stand out and get interviews in today's crowded job market. Watch my FREE Training: How I Help My Clients Stand Out & Get Interviews
• Want to know how to SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews? Watch my FREE Training: Nail Your Customer Success Interviews
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me

Connect with Carly:

• Connect with me on LinkedIn 
• Email me at [email protected] 

Related Episodes:

• Episode 44: Career Killers in Customer Success: 3 Silent Threats You Need to Know About
• Episode 39: From Invisible to Indispensable: A CSM's Guide to Impressing Leadership
• Episode 35: Driving Customer Adoption: The Career-Killing Mistake Most CSMs Make

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.