From Invisible to Indispensable: A CSM's Guide to Impressing Leadership

professional development Oct 22, 2024
From Invisible to Indispensable: A CSM's Guide to Impressing Leadership

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Here’s what you can expect from this episode:

Being a standout Customer Success Manager doesn’t always lead to career growth. If you find yourself consistently overlooked for additional responsibilities, strategic initiatives, or promotions, I'm here to show you how to transition from invisible to indispensable.

Join me as I share three powerful strategies to boost your visibility within your organization. We'll dive into practical tactics like speaking up in meetings, strengthening internal networks, and arranging skip-level meetings with leadership. Plus, we'll explore how to leverage your unique position as a CSM to provide valuable customer insights to your leadership team.

This episode is packed with actionable strategies. Even adopting just one or two can make all the difference. Let’s dive in!

 

Topics covered on being invisible to indispensable as a CSM: 

  • The importance of participating actively in team meetings, even if it’s a small contribution
  • The advantages of building relationships across various departments
  • Why you should take the initiative to arrange informal one-on-one chats with your manager’s manager
  • How to utilize your unique position as a CSM to provide valuable insights from daily customer interactions
  • Why you should actively ask your managers about their key priorities

 

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More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

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