The only 2 skills you need to excel in your Customer Success Career (Plus: How I Got Here)

CLICK PLAY TO HEAR THE ONLY 2 SKILLS YOU NEED TO EXCEL IN YOUR CUSTOMER SUCCESS CAREER: 

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Here’s what you can expect from this episode:

Is it time to take your Customer Success Career to the next level? Then join me for this inaugural episode, where I discuss the only two skills you need to excel in customer success. 

To kick things off, I'll share my personal journey, answering a question many of you have asked: how did I transition from sales to becoming a CSM and eventually to founding my own career coaching business? Plus, I'll reveal the two skills I believe will basically guarantee that you have the career that you want in customer success. You're not just going to hear about these steps; you'll walk away with practical actions you can implement immediately.

Whether you're brand new to customer success or you've already got a couple of years under your belt, this episode will have something for you.

Topics covered on customer success careers:

• The importance of self-reflection (hint: I’m not talking about the big-picture-aligning-your-values-with-your-work type of self-reflection)

• Why you need to understand your learning style 

• How to dive into your positive and negative work experiences for better self-reflection

• Why you need self-advocacy and practical ways you can start building it 

• How self-advocacy can help with negotiating offers and promotions – including how I was able to get a 40% bump in my salary and create my own role!

• Ways you can start flexing your self-advocacy muscle when it comes to asking for a raise or expressing your needs 

Resources Mentioned:

• Learn how to stand out and get interviews in today's crowded job market. Watch my FREE Training: How I Help My Clients Stand Out & Get Interviews

• Want to know how to SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews? Watch my FREE Training: Nail Your Customer Success Interviews

• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me

Connect with Carly:

• Connect with me on LinkedIn

Related Episodes:

• Episode 2: I’ve spent 3 years analyzing the Customer Success job market. Here’s what job seekers need to know

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.