Stop Drowning in Change: A CSM's Tactical Survival Guide

CLICK PLAY TO LEARN HOW TO STOP DROWNING IN CHANGE:

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Here’s what you can expect from this episode:

Do you feel like you are drowning in change? In customer success, it can feel like internal changes never stop. If you're nodding your head right now, this episode is definitely for you.

In this episode, we're tackling something fundamental to customer success: constant change. I'm going to break down exactly how to handle it and share my personal playbook for managing change without losing your mind. These are tools that have really helped other CSMs get through similar changes.

If you find yourself overwhelmed by constant change, tune in for your tactical survival guide.

Topics covered:

• How to conduct a ‘Pressure Audit’ to evaluate the reality of your pressures
• Differentiating between external expectations and self-imposed pressures through a “reality check”
• How you can prioritize expectations based on their urgency and clarity to avoid creating unnecessary pressure on yourself
• How to prepare for a “clarity conversation” with your managers to help you understand expectations clearly and reduce personal stress
• What you can do to better handle cross-functional team changes to develop strong internal networks and secure clear guidelines

Resources Mentioned:

• Learn how to stand out and get interviews in today's crowded job market. Watch my FREE Training: How I Help My Clients Stand Out & Get Interviews
• Want to know how to SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews? Watch my FREE Training: Nail Your Customer Success Interviews
•  Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me

Connect with Carly:

• Connect with me on LinkedIn 
• Email me at support@carlyagar.com 

Related Episodes:

• Episode 57: How to Stop Sabotaging Your CS Career (And Start Getting Promoted)
• Episode 53: 9 Easy ways to make a bigger impact in your customer success job
• Episode 39: From Invisible to Indispensable: A CSM's Guide to Impressing Leadership

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.