What CS Hiring Managers Really Want in 2025

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Here’s what you can expect from this episode:

I'm about to spill the tea on what Customer Success hiring managers are really looking for in 2025. We've spoken with current hiring managers, and now we're ready to share these insights with you.

This episode kicks off an exciting two-part series where I’ll reveal insights directly from Customer Success hiring managers. We’ll discuss the evolving partnership between hiring hanagers and talent acquisition teams, changes in the resume review process, and the growing importance of job descriptions.

If you are currently job-seeking or planning to in 2025, you don’t want to miss this episode.

Topics covered on what Customer Success hiring managers really want: 

• Why your initial phone screen now carries more weight than ever and how to ace it
• How the resume review process has changed and why it needs to be concise and scan-friendly
• Why job descriptions have become more than just laundry lists of duties and how to use them to your advantage
• Are hiring managers more likely to value your experience as a Customer Success Manager or your domain expertise?
• Why showcasing genuine excitement for a role can sometimes put you ahead of more experienced candidates

Resources Mentioned:

• Learn how to stand out and get interviews in today's crowded job market. Watch my FREE Training: How I Help My Clients Stand Out & Get Interviews
• Want to know how to SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews? Watch my FREE Training: Nail Your Customer Success Interviews
•  Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me

Connect with Carly:

• Connect with me on LinkedIn 
•  Email me at [email protected] 

Related Episodes:

• Episode 38: How to switch industries as a CSM
• Episode 36: 8 Metrics You Need To Track To Propel Your CSM Career
• Episode 23: The 6 real reasons why your resume isn't working (and how to fix them)
• Tune in to the Customer Success Job Interview Tips Playlist
• Tune in on Tips to Improve Your Resume Playlist
• Tune in to the Networking Strategies Playlist

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.