The Internal Career Move Nobody Talks About: Creating Your Own Role
Mar 04, 2025
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Here’s what you can expect from this episode:
Is the only way to advance your career in Customer Success to take on an unwanted role or switch companies? Having navigated my own career by creating a unique position within my company, I’m excited to explore how you can make an internal career move and craft your dream role without leaving your current job.
In this episode, I’ll share my personal blueprint – the exact steps I took to make this internal career move successful. I’ll break it down simply, so whether you’ve been considering this move or it’s a new idea for you now, you’ll have a clear roadmap to follow.
Join me to discover how you can proactively shape your career trajectory from within your current company, ensuring you move not just upward but in alignment with your true career aspirations.
Topics covered on the internal career move nobody talks about:
- The concept of creating your own role within your company as a strategic alternative to job-hopping for career advancement
- Why it's crucial to network internally and build relationships with key decision-makers to facilitate the creation of your new role
- Why you need to understand what matters to the person you would be reporting to and examples of specific questions to be asking to help you uncover leadership priorities and challenges
- How you can create a detailed job description that maps out your responsibilities to business outcomes and the importance of knowing which metrics and KPIs are most valued by your leader
- Why I suggest you start acting in the new role before presenting it to leadership and ways you can proactively take on new responsibilities related to your desired role
- The best ways to propose your new role to your manager
Resources Mentioned:
- Learn how to stand out and get interviews in today's crowded job market. Watch my FREE Training: How I Help My Clients Stand Out & Get Interviews
- Want to know how to SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews? Watch my FREE Training: Nail Your Customer Success Interviews
- Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me
Connect with Carly:
- Connect with me on LinkedIn
- Email me at [email protected]
Related Episodes:
- Episode 57: How to Stop Sabotaging Your CS Career (And Start Getting Promoted)
- Episode 53: 9 Easy ways to make a bigger impact in your customer success job
- Episode 50: How Top CSMs Nail Customer Value
More about Customer Success Career Coach:
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.
