Career Killers in Customer Success: 3 Silent Threats You Need to Know About

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Here’s what you can expect from this episode:

Could you be inadvertently killing your career in Customer Success? I spend a lot of time talking about everything that will help you grow your career in Customer Success. But in this episode, I want to talk about things that can kill your career in Customer Success.

I'm breaking down the three silent threats that could kill your career. We’ll tackle the pitfalls of equating your value to always having solutions, neglecting your professional development, and not diversifying your experience.

So, whether you’re a seasoned CSM or just starting, understanding these silent career killers could be the game-changer you need. Tune in, and start taking action to make sure your career doesn’t slowly decline.

Topics covered on the career killers in Customer Success: 

• Why constantly providing immediate solutions can prevent CSMs from being proactive, strategic, and consultative in their roles
• How to overcome the belief that a CSMs value lies in always having immediate answers for customers
• Why simply excelling at job responsibilities and KPIs isn't enough for promotions
• Why you need to be dedicating at least 10 minutes a week to professional development

Resources Mentioned:

• Learn how to stand out and get interviews in today's crowded job market. Watch my FREE Training: How I Help My Clients Stand Out & Get Interviews
• Want to know how to SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews? Watch my FREE Training: Nail Your Customer Success Interviews
•  Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me

Connect with Carly:

• Connect with me on LinkedIn 
•  Email me at [email protected] 

Related Episodes:

• Episode 33: The $150K Resume: What Sets Apart Top Customer Success Earners
• Episode 38: How to switch industries as a CSM
• Episode 32: Becoming Layoff-Proof: Securing Your Place in a Volatile Market
• Tune in to the Networking Strategies Playlist

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.